What is ZuvoChat

A unified conversational layer for support, sales, and growth

ZuvoChat unifies live chat, automation, and analytics to enable faster response, repeatable automation, and measurable outcomes across channels. Its modular architecture supports both standard deployments and bespoke enterprise integrations.

  • Improve response times through intelligent routing and prioritized queues

    Smart routing sends conversations to the best-qualified agent or bot, while priority queues surface critical issues so customers get timely resolutions.

  • Automate routine interactions while preserving a clear human override path

    Create reusable workflows and bot flows for FAQs, lead qualification, and follow-ups, with easy escalation to agents when human judgment is required.

  • Obtain unified analytics that illuminate conversion and operational metrics

    Track conversation outcomes, agent performance, and funnel conversion across channels to drive data-led improvements and measure ROI.

Chat icon

Chat

Real-time messaging with rich context, file sharing, and smooth agent handoffs to keep conversations productive.

Automation icon

Automation

Bots, canned responses, and workflow triggers that reduce manual work and keep throughput high.

Channels icon

Channels

Connect web, mobile, social, and messaging platforms for a consistent customer experience across touchpoints.

Analytics icon

Analytics

Dashboards and reports that surface trends, reveal bottlenecks, and quantify the impact of conversational programs.

Core capabilities

Benefit-focused capabilities that accelerate conversions and streamline operations. Each capability is designed to reduce manual work, improve routing accuracy, and surface insights that drive better customer outcomes.

AI-assisted routing

Automatically prioritise and route conversations using context-aware signals — such as customer value, intent, sentiment, and historical interactions — so high-value queries reach the best agent faster.

  • Reduce response time by surfacing urgent or high-value leads to specialists.
  • Dynamic routing rules adapt to agent availability, skillset, and workload.
Learn more 

Reusable automation flows

Design, save, and reuse automation sequences for common customer journeys — from onboarding and verification to renewals and follow-ups — reducing manual steps and ensuring consistent experiences.

  • Template-driven flows that plug into chat, email, and webhooks for multi-step automation.
  • Conditional branches and triggers let you personalise paths based on customer responses or attributes.
Learn more 

Multi-channel inbox

Bring conversations from web chat, mobile, SMS, social and email into a single prioritised view so agents can work efficiently without context switching.

  • Unified context shows conversation history and customer profile alongside suggested responses.
  • Smart filters surface highest-priority items and enable batch actions for faster resolution.
Learn more 

Actionable analytics

Measure conversions, response metrics, CSAT, and campaign lift with dashboards designed to translate insights into immediate actions that improve performance.

  • Pre-built KPIs and drilldowns help you identify friction points in the customer journey.
  • Exportable reports and live alerts let teams act quickly on trends and anomalies.
Learn more 

Use cases that map to your team

Concise, metric-led examples to help you evaluate potential impact and the practical features that drive results.

Support

Reduce average response times by ~50% using unified routing, an integrated knowledge base, and AI-assisted reply suggestions. Centralised context and recommended answers help agents resolve tickets faster and lower escalation rates.

  • Unified routing: smart queueing that sends conversations to the best-skilled agent or bot in realtime.
  • Knowledge integration: in-chat KB lookups and suggested articles to shorten resolution cycles.
  • AI assistance: reply drafts, automated summaries and SLA prioritisation to boost first-contact resolution.
View

Sales

Increase demo-to-trial conversions by ~28% with targeted in-chat plays, adaptive lead scoring, and automated follow-up sequences. Personalised prompts and contextual nudges keep prospects moving through the funnel.

  • In-chat plays: dynamic plays trigger based on behaviour and stage to guide prospects.
  • Lead scoring: real-time signals prioritise high-value opportunities for reps.
  • Automated follow-ups: multi-channel sequences and reminders to convert interest into trials.
+28% conversions

Marketing

Personalise outreach with behaviour-driven triggers, segmentation and in-chat offers to increase engagement and click-throughs. Run experiments, measure lift, and deploy winning messages automatically.

  • Behavior triggers: send messages based on user actions and lifecycle signals.
  • Segmentation: target campaigns with granular audience filters for higher relevance.
  • A/B testing: iterate copy and timing to optimise engagement and conversions.
View

Scaling

Automate routine flows to free analysts for strategic growth while maintaining reliability. Deterministic workflows, graceful human handoffs and monitoring help handle higher volumes without sacrificing quality.

  • Workflow automation: reusable playbooks for common tasks and escalation patterns.
  • Human-in-loop: seamless failover when edge cases require analyst input.
  • Observability: alerts, metrics and audit trails for safe, compliant scaling.
Scale-ready

What customers say

Real customers describe how ZuvoChat's AI routing, targeted conversation plays, and real-time analytics delivered measurable improvements in response time, pipeline, and team efficiency.

"ZuvoChat reduced our average response time by half and significantly improved cross-team handoffs."

How we did it: ZuvoChat's AI-driven routing and automated handoff workflows ensured messages reached the right specialist instantly. Combined with a shared inbox and SLA alerts, this cut response times and reduced follow-ups.

  • AI routing
  • Automated handoffs
  • Shared inbox
  • SLA & alerts
Aisha Gomez
Head of Support · Acme Co
"Our SDRs scheduled 30% more meetings after implementing targeted conversation plays."

How we did it: Targeted conversation plays, automated follow-ups, and native CRM sync let SDRs engage prospects at the right moment — boosting booked meetings and shortening turnaround time.

  • Conversation plays
  • Automated follow-ups
  • CRM sync
  • Performance dashboard
Marcus Lee
VP Sales · Nova Labs

Choose the Right Plan to Turn Conversations into Growth

Simple, transparent pricing built to help teams capture more leads, resolve customers faster, and scale support with AI-driven automation and deep analytics.

Free

Start for free — ideal for solo sites and trials

$0 /month
  • 1 Agent — perfect for personal sites and pilots
  • Live chat — respond in real time to website visitors
  • 1 Website — quick setup and no commitment
  • Chat widget — embed and customize easily
  • 7 days chat history — review recent conversations
  • AI to respond — automated suggestions to speed replies

Plus Plan Popular

Recommended — grow conversions

$25 /month
  • 5 Agents — scale support without delay
  • Advanced live chat — prioritized routing & SLA options
  • Multiple websites — centralize conversations
  • Advanced Chatbot — customizable flows & lead capture
  • Includes analytics, integrations (CRM, Slack), and priority support

Enterprise Plan

Scale — for large teams & custom SLAs

$99 /month
  • 10+ Agents — enterprise-grade scale and reliability
  • Priority support — SLA-backed assistance and training
  • 10 Websites — centralize multi-brand messaging
  • Unlimited Chatbot — advanced automation and custom flows
  • Includes single sign-on, dedicated onboarding, and volume licensing options

Need something more?

Lifetime (Plus Plan) — Custom solutions for large businesses. Whether you need a bespoke implementation, volume licensing, a dedicated integration, or a lifetime arrangement, our team will design a plan that aligns to your goals, onboarding, and success metrics.

  • Custom integrations — connect to your CRM, commerce, or internal tools
  • Dedicated onboarding — training, migration, and success planning
  • Volume & lifetime options — flexible commercial terms for long-term value

Why Choose Us Over Intercom?

We deliver more value at a fraction of the cost—simple pricing, faster setup, and hands-on support so your team can focus on growth, not tooling.

Key advantages

  • 80% More Affordable

    Transparent, predictable pricing designed for growing teams. No hidden per-seat or per-feature add-ons — includes core messaging, analytics, and essential automation.

    • Simple tiers with clear limits and upgrade paths
    • No surprise usage fees or per-conversation surcharges
  • Lightning Fast Setup

    Install a single script and go live in minutes. Our onboarding guides and prebuilt templates help you configure chat flows, routing and analytics without engineering backlog.

    • One-line install or turnkey plugin for major platforms
    • Prebuilt chatbot templates for lead capture and support
  • Better Support

    Dedicated onboarding, live chat support, and clear SLAs so your issues are resolved quickly. We pair customers with success resources to ensure fast time-to-value.

    • Responsive live support and prioritized escalation
    • Guided onboarding and migration assistance
Feature comparison between ZuvoChat and Intercom
Feature Our Solution Intercom
Starting Price $19/month
Basic — includes chat, knowledge base, and analytics
$74/month
Starter — often requires paid add-ons for bots & automation
Free Plan Free tier available with basic chat and limited seats — ideal for testing and small teams.

Upgrade when you need advanced routing, bots or API access.

Free trial available (time-limited). Advanced features often gated behind higher paid plans.

Best to evaluate with a trial then choose required add-ons.

Setup Time 5 minutes to install and configure common workflows.
Includes quick-start templates, widget builder, and guided onboarding checklist.
Typically 30+ minutes for a basic setup, longer for custom routing and automation. Complex configuration may require dev resources.
Chatbot Included Included in paid plans — supports FAQs, lead qualification flows, and handoff to agents.

Custom scripts and integrations supported via UI builder.

May require an additional add-on or higher tier for advanced bot capabilities.
Mobile App Native mobile apps included for iOS and Android with push notifications and conversation management on the go. Mobile app available — feature parity may vary by plan.
API Access API access from the Plus plan ($49) with webhooks, conversation APIs, and analytics endpoints.

Includes developer docs and example integrations for popular platforms.

API access typically available on higher-tier plans (often $199+/month).

Get started with ZuvoChat

Request a demonstration, initiate a complimentary trial, or contact support — we help teams drive conversions with conversational AI and smart workflow automation tailored to your business goals. See concrete examples, integration details, and measurable KPIs so you can evaluate fit and impact before committing.

Start Free Trial

No credit card

Evaluate ZuvoChat at no cost and measure the impact on lead capture and conversions within your existing workflows. The trial includes guided onboarding, sample configuration tailored to your vertical, and analytics so you can see results quickly and compare against baseline metrics.

  • Pre-built templates for lead capture & support Industry-tailored conversation flows (SaaS demo booking, e-commerce product discovery, and support triage) with editable prompts and field mappings. Templates include suggested qualification questions, follow-up sequences, and optional human handoff rules so you can test realistic journeys out of the box.
    • Example: SaaS demo funnel — qualification, calendar booking, and automated reminder emails to reduce no-shows.
    • Example: E‑commerce product discovery — guided questions to narrow product recommendations and collect sizing/availability preferences.
  • Easy CRM and analytics integrations Connect to popular CRMs and analytics platforms via pre-built connectors or webhook mappings. Configure field sync, deduplication rules, and lead scoring so captured contacts appear in your sales workflows immediately — no engineering heavy-lift required.
    • Supported integrations: Salesforce, HubSpot, Zendesk, Segment, Google Analytics, Mixpanel, and custom webhooks.
    • Data flows: field mapping, enrichment (company size, industry), and conditional routing based on lead score.
  • Measurable lift in demo requests & conversions Use our in-app analytics dashboard to compare baseline metrics to trial performance: engagement rate, qualification rate, demo bookings, and conversion uplift. Reports include time-series charts and exportable CSVs so you can share results with stakeholders and validate ROI.
    • Key metrics tracked: engagement%, qualified lead rate, booked demos per visitor, and conversion-to-sale.
    • Reporting: cohort comparisons, A/B test support for prompts, and CSV export for finance or product reviews.
  • Guided onboarding & dedicated support Each trial includes a short onboarding session to configure key flows, map integrations, and set success metrics. Our onboarding ensures you run the trial against representative traffic and includes troubleshooting and tuning throughout the trial window.
    • Typical setup: < 2 hours to enable core flows; full template tuning and integration mapping within 1–3 business days.
    • Support: access to a dedicated success manager, documentation, and optional extended professional services for complex setups.

Trial includes onboarding and analytics to measure impact. Typical setup: < 2 hours for core flows with options for extended configuration. Dedicated support available during the trial period. If you have compliance or data residency needs, we'll review those during onboarding.

Request a Demo

Schedule a personalised walkthrough with a ZuvoChat specialist to explore tailored solutions for your team and KPIs. We’ll demo relevant flows, review required integrations, and provide a clear implementation plan with expected business outcomes.

  • Live example flows aligned to your use case We’ll walk through sample interactions using your business context — lead qualification scripts, demo booking funnels, and support resolution paths — highlighting how the bot routes, captures data, and escalates to agents when needed.
    During the demo we can:
    • Run a live simulation with your typical queries or FAQ content to show expected user flows and response quality.
    • Show how the bot collects contact and qualification data, and how that data appears in your CRM with sample payloads.
  • Integration planning and ROI estimates During the demo we map required systems, estimate implementation effort, and provide conservative ROI scenarios based on likely conversion improvements. You’ll receive a suggested timeline, integration checklist, and recommended KPIs to track post-launch.
    • Implementation estimate: typical pilot integration (web chat + CRM) in 1–2 weeks; larger multi-channel pilots 3–6 weeks.
    • ROI examples: case studies showing 20–40% increase in demo bookings or a reduced support ticket volume depending on use case.
  • Q&A with product and implementation teams Discuss customization, security and data handling (encryption, retention, and access controls), SLAs, and support models. Our product and engineering leads will outline next steps, demo artifacts, and handoff items for a smooth trial or pilot.
    • Security details: encryption in transit and at rest, role-based access, and options for enterprise data residency; we can provide SOC2/ISO details on request.
    • Support & SLAs: standard and enterprise support tiers, escalation paths, and optional dedicated engineering time.

Prefer a meeting? Include preferred times in your email and we'll confirm within one business day. Demos typically run 30–45 minutes and include follow-up materials summarizing recommended next steps and an estimated timeline for pilots or rollout.

Prefer a quick contact? Use the form below and our team will follow up with tailored next steps. Fields marked with * are required. You can also email sales or support directly. Providing a brief note about volume or current tech stack helps us prepare a faster, more accurate response.

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We respect your privacy — your contact details will only be used to follow up on this request. For support inquiries, include account details to speed up assistance. We process data in accordance with our security and retention policies; ask for details during your demo or trial onboarding. If you have specific compliance questions (GDPR, CCPA, SOC2), note them in your message and we will include the relevant documentation in our response.